The Credit Union Dispute Resolution Centre Pty Ltd (CUDRC) was established in November 1996 to assist participating credit unions and their members resolve complaints in a fair, timely and cost-effective manner. The CUDRC is funded by participating credit unions as part of their ongoing commitment to member services. Operating from the offices of the Banking and Financial Services Ombudsman (BFSO), CUDRC provides free access to participating credit union members around Australia. The primary function of the CUDRC is to respond to complaints from credit union members and to resolve disputes. The CUDRC Dispute Manager oversees the day to day operation of the CUDRC and the Board provides guidance to the CUDRC Dispute Manager on policy issues. The Board comprises an independent chairperson, two Consumer Directors, and two Industry Directors.